Shipping policy
Last updated: October 30, 2026
Thank you for shopping with Voyababy. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Do you ship worldwide?
We currently have shipping enabled for 29 countries and regions:
- Australia
- Austria
- Belgium
- Canada
- Czechia
- Denmark
- Finland
- France
- Germany
- Hong Kong SAR
- Ireland
- Israel
- Italy
- Japan
- Malaysia
- Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Singapore
- South Korea
- Spain
- Sweden
- Switzerland
- Taiwan
- United Arab Emirates
- United Kingdom
- United States
Order Processing
Orders take about 3-4 business days to process after you place them, before shipping.
Orders placed after noon or on weekends and holidays may begin processing the next business day.
You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.
Shipping Methods & Delivery Times
Available shipping methods and estimated delivery times are shown at Voyababy.com. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.
Except as otherwise stated on our website, orders are processed within 4 weeks (excluding holidays). For your reference (not guaranteed):
- United States: 14 - 30 Business days
- United Kingdom: 14 - 25 Business days
- Canada: 14 - 30 Business days
- Australia: 14 - 30 Business days
- Europe: 14 - 25 Business days
- Latin America: 14 - 30 Business days
- Other countries and regions: 25 - 35 Business days
Holiday Season
Due to high sales volume during October, November, and December, we ask for your patience. Our customers are important to us, and we strive to make you happy. With that said, shipping times may take longer than expected, but we guarantee that your goods will arrive and that you will remain a loyal customer.
Shipping costs & duties
Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.
For available shipping destinations: US$4.99 for orders below US$70, and free shipping for orders of US$70 or more.
International orders may be subject to customs duties, import taxes, fees, and customs delays. Such duties, taxes and fees are borne by you. Any applicable charges collected at checkout will be shown before you complete your purchase. On rare occasions, customs agents may delay the delivery of some packages if the duties, taxes and fees are not settled.
Canada customs, taxes and other applicable fees
Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and carrier brokerage or handling fees. If taxes and import charges are calculated at checkout, they will not be due at delivery. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.
United Kingdom customs, taxes and other applicable fees
For orders shipped to the United Kingdom, taxes, duties, and import fees may apply. Where available, these charges will be calculated and collected at checkout. If taxes or duties are collected at checkout, they will be shown before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.
In some cases, additional import charges, customs duties, VAT, brokerage fees, or carrier handling fees may be due when your order arrives in the United Kingdom. These charges are determined by UK customs authorities and/or the carrier and are the customer’s responsibility unless we expressly state at checkout that duties and taxes are prepaid.
Customs processing may also affect delivery times. We recommend checking your local import rules before placing an order.
European Union customs, taxes and other applicable fees
Orders shipped to countries in the European Union may be subject to VAT, customs duties, import taxes, and carrier brokerage or handling fees. Where available, applicable taxes, duties, and import fees will be calculated and shown at checkout before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.
If checkout states that duties and taxes are prepaid, your order will be shipped with those charges prepaid and you should not be asked to pay additional import charges at delivery. If checkout does not state that duties and taxes are prepaid, you may be required to pay VAT, customs duties, import taxes, brokerage fees, or carrier handling fees before or at delivery.
Import charges are determined by EU customs authorities and/or the carrier and may vary based on the destination country, product classification, product value, country of origin, and shipping method. Customs processing may also affect delivery times.
Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.
Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.
Lost, damaged, or delayed packages
In some instances, the delivery may take longer than the standard estimated shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. If your order is lost, damaged, or delayed, contact us, and we will help you work with the carrier.
Order Changes & Cancellations
No changes or cancellations are accepted once an order is paid.
Unclaimed orders
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of an incorrect or insufficient address.
If you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at the email used at your checkout as a reply to your order confirmation email with the updated details.
Once we process the order, we are not able to change the address, and we are not to be held responsible for incorrect or insufficient addresses.
Separate Packages
In some instances, an order may be split into different packages for any of the following reasons:
- Certain items may be on backorder
- Weight restrictions for regular shipping imposed by the post office
- Different designers/warehouse locations (we work from multiple warehouses to bring you the best selections at affordable prices)
Questions?
Contact our team at voyababy@gmail.com or use the contact details in our contact information policy. Please don't forget to include your order number and email used at checkout in your message. Thank you.